Southern Illinois Healthcare

  • SWITCHBOARD OPERATOR II

    Posted Date 1 month ago(10/9/2019 3:56 PM)
    Requisition ID
    2019-4779
    Job Locations
    US-IL-Carbondale | US-IL-Herrin
    Category
    Office & Clerical
    Position Type
    Part Time
    Shift
    Variable
    Weekend Requirement
    Weekends as required
    Department
    Telephone Communications
  • Overview

    Responsible for communication and routing of calls, pages, beeps and stat calls through the switchboard.

    Responsibilities

    • Safety
      • Manages processes effectively in regard to employee/patient safety.
    • Record Keeping
      • Maintains all required records, reports, statistics, logs, files and other documents as required, including but not limited to payroll, schedules and status changes.
    • Process Improvement
      • Promotes a culture of process improvement by establishing unit/department based programs that supports the system & process improvement goals.
      • Actively participates on system-wide or hospital-based teams.
    • Role Specific Responsibilities
      • Answer, screen and relay calls.
      • Completes and maintains daily call logs.
      • Monitors alarm systems.
      • Operator II-Assist with training of new staff as requested.
      • Operator II-Responds to staff calls.

    Qualifications

    High School diploma or equivalent

    Typing 30 wpm

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