Southern Illinois Healthcare


    Posted Date 2 months ago(9/17/2019 10:16 AM)
    Requisition ID
    Job Locations
    US-IL-Carbondale | US-IL-Herrin | US-IL-Murphysboro | US-IL-Carbondale
    Clinical & Technical
    Position Type
    Full Time
    Weekend Requirement
    Weekends as required
    Innovation Technology Services
  • Overview

    Position Summary

    Responsible for ensuring that all computers and associated equipment are operational at all times; providing customer support in the field or over the phone to assist users in resolving simple and complex problems ; and installing equipment or wiring in accordance to electrical code, manuals, specifications and blueprints. This position will provide 24/7 on-call responsibilities on a rotational basis or as emergencies arise and may require flexing to various shifts to meet the needs of the customer.



    Job Roles

    • Safety
      • Installs equipment/wiring to minimize safety issues whenever possible.
      • Acts as a role model in complying with safety policies and procedures at all SIH locations.
      • Complies with OSHA regulations when working with the Facilities and Engineering teams in construction projects.
    • Record Keeping
      • Maintains all required records, reports, statistics, logs, files and other documents as required using the ITS Service Management customer support system.
    • Process Improvement
      • Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.
      • Actively participates on system-wide or hospital-based teams as needed.
    • Role Specific Responsibility:
      • Respond to assigned incidents/requests to provide IT services to SIH staff.
      • Adheres to SIH ITS policies and procedures with standard-based solutions on ALL tasks assigned to ensure a uniform end user experience across all of SIH.
      • Documents descriptive tickets with required information on issues assigned to other teams.
      • Uses effective and pleasant telephone and in-person communications skills to support SIH standards of performance for “respect, integrity, and compassion”.
      • Is available for "on-call" emergency solution support and other after-hours support duties as assigned by ITS Management.
      • Monitors various application systems, servers, and network infrastructure solutions and identifies incidents/problems and initiates or executes solutions as appropriate.
      • Applies IT knowledge and attention to detail to ALL work.
      • Analyzes and resolves problems through persistent troubleshooting.
      • Proactively communicates issues/solutions/ideas within the team and with other SIH teams.
      • Deals with challenging people with a high stress tolerance.
      • Assists with insights and research on IT best practice solutions – both hardware and software products – and helps define applicability to the SIH environment.
      • Installs and repairs selected software and hardware products as necessary and works closely with IT solution vendors to ensure continuity of system usefulness and service.
      • Recommends improvements in IT solutions software and hardware.
      • Travel between SIH facilities required.


    Experience and Skills

    • Level I – 1 year relevant IT solutions experience.
    • Previous healthcare experience preferred


    • High school diploma or equivalent required Level I

    Licenses and Certification Preferred

    • A+ Computer Skills Certification preferred
    • CompTIA A+ Certification preferred
    • Microsoft MTA/MCSA/MCSE Certification preferred
    • ITIL Foundation/Practitioner/Intermediate/Expert/Master Certification preferred
    • CompTIA Network+ Certification preferred
    • CompTIA Security+ Certification preferred
    • Epic Certification preferred



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