Role Specific Responsibilities
o Coordinates multidisciplinary case review immediately following positive finding.
o Provides support and initiate communication with patients upon cancer diagnosis.
o Assess patient needs upon initial encounter and periodically throughout navigation, matching unmet needs with appropriate services including registration, physician offices, billing, financial assistance, nutrition, pastoral care, social work, homecare, hospice, transportation, etc.
o Refers patients to financial counseling service to provide information about health coverage, including private insurance, health care savings accounts, and other publicly funded programs.
o Serves as liaison between modalities, departments and providers as vehicle of communication.
o Documents in appropriate EHR so that communication is clear.
o Facilitates interaction and communication with health care staff and providers.
o Aligns with physicians to enhance relationship between patients and their physicians by providing pertinent education and support.
o Assess educational needs of patients and families, and provides information or refers to various health care professionals with permission of treating physician.
o Provides each patient with cancer (disease and site specific) education information.
o Identifies personnel in departments involved in care of cancer patients and develop relationships with them; offer educational sessions to inform practitioners of navigator’s role, services provided, and encourage referrals.
o Participates in quality improvement initiatives, track interventions and outcomes, and reports these timely to Nurse Manager.
Monitors the patient’s response to care/services provided and communicate concerns with health care providers. All calls are documented in the appropriate EHR within 24 hours and communicated as appropriate to the treating physician.
o Assists with identification of cancer patients to be potentially enrolled in clinical trials as required.
o Coordinates, facilitates, & participates in health fairs and health/wellness screening programs for cancer awareness for at-risk populations and general population as needed.
o Develops knowledge and professional skills through cross-training, literature and complete required training. Documents clinical competencies on an annual basis.
o Participates in staff meetings, continuing education programs, in-services and other clinic staff activities.
o Complies with policies and procedures protecting patient rights and the handling of confidential information as defined by the Cancer Center’s mission and applicable laws and regulations.
o Ensures work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families.