Southern Illinois Healthcare

  • Service Access Rep I

    Posted Date 3 months ago(9/25/2018 2:26 PM)
    Requisition ID
    Job Locations
    Office & Clerical
    Position Type
    Part Time
    Weekend Requirement
    Weekends as required
    Patient Intake
  • Overview

    Responsible for interviewing incoming patients, pre-registration, registration, and insurance verification to facilitate the registration process.


    • Safety
      • Manages processes effectively in regard to employee/patient safety.
    • Record Keeping
      • Maintains all required records, reports, statistics, logs, files and other documents as required.
    • Process Improvement
      • Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.
      • Actively participates on system-wide or hospital-based teams as needed.
    • Role Specific Responsibilities
      • Follows registration policy and procedures to accurately identify patient, insurances, obtain required signatures where applicable.
      • Reviews physician order for necessary components. Contacts physician office for new order if incomplete.
      • Contacts, or refers to the appropriate individual/department to provide necessary data to financially secure account.
      • Identifies self-pay HAP, offers brochure and obtains required signatures
      • Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
      • Performs QA of daily registrations
      • Collects ED copays. Balances cash and credit card payments and completes shift summary form daily.


    High school diploma or equivalent required. 

    Medical terminology preferred. 

    Must type at least 40 wpm.


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