Job Roles
Safety
- Manages processes effectively in regard to employee/patient
Record Keeping
- Maintains all required records, reports, statistics, logs, files and other documents, using the ITSM system as required.
Process Improvement
- Promotes a culture of process improvement by participating in unit or department programs that support the system’s process improvement goals.
- Actively participates on system-wide or hospital-based teams as needed.
Role Specific Responsibilities
- Understanding of the organization, users and workflow hospital wide.
- Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with vendors, application analysts, customer service personnel, and end users to achieve desired organizational goals.
- Ability to probe for information about the underlying needs of the organization and user community, to ensure usability and efficiency for proper patient care.
- Thoroughly review, analyze and test every system change; follow proper change control processes.
- Assists analysts in the development, implementation, education, evaluation, maintenance and coordination of applications as necessarry.
- Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows;
- Support and educate Service Desk and Tier Two support personnel as appropriate.
- Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management.
- Assists with hardware and software budgets.
- Performs other related work as required.
- Trains and mentors team members.
- Strives to adhere to SIH Commitment to Care and ITS Core Competencies.